Terms of Service

1. What Olo does

Olo is a data governance tool. It runs on your device, reads text in fields you are actively using through the macOS Accessibility framework, classifies potentially sensitive content on-device, and offers to redact or generalize it before it reaches an AI tool. Content is processed locally; only event metadata (as described in our Privacy Policy) is transmitted to our servers.

Your use of the Services is also governed by our Privacy Policy, which is incorporated into these Terms.

2. Eligibility and accounts

You must be at least 13 years old (or the minimum age required in your jurisdiction) to use the Services, and at least 18 to enter into a paid subscription. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You agree to provide accurate account information and to keep it current.

If you use the Services on behalf of an organization, you represent that you have authority to bind that organization, and “you” includes that organization.

3. Teams, roles, and permissions

Olo supports individual use and team use. If you create a team, you are its admin and are responsible for managing membership, roles, and team policy settings. If you join a team, you acknowledge that team admins and managers can set the detection and redaction policy that applies to your use of Olo within that team, and can view aggregate redaction metadata as described in the Privacy Policy. Admins and managers cannot view your content, and Olo does not provide any mechanism for them to do so.

4. License

Subject to these Terms and payment of any applicable fees, Olo grants you a limited, non-exclusive, non-transferable, revocable license to install and use the Olo software for your own internal use (personal or business). You may not:

• copy, modify, or create derivative works of the software except as permitted by law
• reverse engineer, decompile, or disassemble the software except to the extent such restrictions are prohibited by applicable law
• rent, lease, sell, sublicense, or redistribute the software
• remove or alter proprietary notices
• use the Services to build a competing product

The software may include open source components, which are licensed under their own terms. Applicable notices and attributions are available in the app and at olosecurity.com/open-source.

5. Acceptable use

You agree not to use the Services to violate any law, infringe anyone’s rights, or interfere with or disrupt the Services. You agree not to attempt to gain unauthorized access to our systems or other users’ accounts, and not to probe or test the vulnerability of the Services except through any authorized disclosure program we may operate.

You are responsible for ensuring that your use of Olo, including granting it Accessibility permissions on devices you use, complies with your obligations to your employer and any applicable workplace or contractual policies.

6. Subscriptions, billing, and trials

Some parts of the Services require a paid subscription. Prices, plan features, and billing intervals are described at the point of purchase. Subscriptions renew automatically at the end of each billing period unless you cancel before renewal. You can cancel at any time, effective at the end of the current billing period. Except where required by law, fees are non-refundable.

We may change prices with reasonable advance notice; changes apply at your next renewal. If you do not agree to a price change, you may cancel before it takes effect.

If we offer a free trial, we will state its length and terms at signup. We may modify or discontinue trials at any time.

7. Important limitations of the product

You acknowledge and agree to the following, which are fundamental to your use of Olo:

Detection is probabilistic, not guaranteed. Olo uses rule-based detectors and on-device machine learning models to identify sensitive content. No detection system is perfect. Olo may fail to detect sensitive content (false negatives) and may flag content that is not sensitive (false positives). You remain responsible for what you submit to AI tools and other third-party services.

Coverage varies by application.Olo’s ability to read and act on text depends on each application’s support for the macOS Accessibility framework. Some applications and fields are fully supported, some are partially supported, and some are unsupported. Olo displays coverage status in the app; you are responsible for checking it.

Olo is a tool, not a compliance program. Olo can support your privacy and compliance efforts, but using Olo does not by itself make you or your organization compliant with HIPAA, GDPR, CCPA, or any other law, regulation, or contractual obligation. You are responsible for your own compliance, including determining whether and how Olo fits into your compliance program.

You control the final action. Olo suggests redactions and generalizations; whether to accept, dismiss, or modify them is your decision. Olo is not responsible for the consequences of content you choose to submit.

Third-party services. Olo operates alongside third-party AI tools and applications, but is not affiliated with them and does not control them. Your use of those services is governed by their own terms.

8. Your content

Because of Olo’s architecture, we do not receive, store, or process the content of your prompts, documents, or text fields, and these Terms grant us no rights to that content. For the limited data we do collect (account information and event metadata), you grant us the rights necessary to operate the Services as described in the Privacy Policy.

If you send us feedback or suggestions, you grant us a perpetual, irrevocable, royalty-free license to use them without restriction or compensation.

9. Intellectual property

The Services, including the software, models, design, and branding, are owned by Olo and its licensors and are protected by intellectual property laws. Except for the license expressly granted in Section 4, no rights are granted to you.

10. Beta and pre-release features

We may offer features identified as beta, preview, or early access. These are provided as-is, may change or be discontinued at any time, and may be subject to additional terms.

11. Termination

You may stop using the Services and delete your account at any time. We may suspend or terminate your access if you materially breach these Terms, if required by law, or if we discontinue the Services (in which case we will provide reasonable notice and, for paid plans, a pro-rated refund of prepaid fees for the unused period). Sections that by their nature should survive termination (including Sections 7, 8, 9, 12, 13, and 14) will survive.

12. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, OLO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICES WILL DETECT ALL SENSITIVE CONTENT, BE ERROR-FREE, OR OPERATE WITHOUT INTERRUPTION. NO ADVICE OR INFORMATION OBTAINED FROM OLO CREATES ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

13. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OLO WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THE SERVICES, INCLUDING ANY FAILURE TO DETECT OR REDACT SENSITIVE CONTENT, EVEN IF OLO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OLO’S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO OLO IN THE TWELVE MONTHS BEFORE THE CLAIM AROSE AND (B) ONE HUNDRED US DOLLARS ($100).

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

14. Indemnification

You will indemnify and hold harmless Olo and its officers, directors, employees, and agents from claims, damages, and expenses (including reasonable attorneys’ fees) arising out of your violation of these Terms, your violation of applicable law, or your misuse of the Services.

15. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, without regard to conflict of laws principles. Any dispute arising out of or relating to these Terms or the Services will be resolved in the state or federal courts located in San Francisco County, California, and you consent to their jurisdiction.

16. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will notify you through the app or by email before they take effect. Continued use of the Services after changes take effect constitutes acceptance. If you do not agree, stop using the Services and cancel your subscription.

17. General

These Terms, together with the Privacy Policy and any plan-specific terms, are the entire agreement between you and Olo regarding the Services. If any provision is found unenforceable, the remainder stays in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Notices to you may be provided through the app, the website, or your account email. You may not use or export the Services in violation of US export laws and regulations.

18. Contact

Questions about these Terms: olosecurity+legal@gmail.com.

These Terms were last updated on July 30, 2026.